Privacy Policy
This page covers everyone who visits Kamloops Casino, opens an account or contacts us by email. It applies to all personal information we hold about you, from your first visit until it is deleted.
Collecting your information
1.1 At sign-up, we collect your username, full name, email address, date of birth and home address.
1.2 For identity and age checks, we collect the documents you provide and the results of those checks.
1.3 For payments, we collect details of your deposits, withdrawals and the methods you use.
1.4 During play we record your stakes, wins and session times, as well as any limits or breaks you choose.
1.5 From your device we collect the IP address you use to connect, location data from our geolocation checks, and information about the device and browser you use.
1.6 When you email us, we keep the message and our reply.
Transferring data outside Canada
2.1 Certain partners who host data or run checks for us may hold information in other countries.
2.2 Where this happens, written agreements oblige them to safeguard it to the same standard we follow in Canada. Local authorities in that country may still be able to access it under its laws.
Updating this policy
3.1 Every updated version is posted here, showing the date it takes effect. When changes are significant, we will email you as well.
Relying on legal grounds
4.1 We handle your information on these grounds:
- to perform our agreement with you, such as running your account and paying out
- to comply with the law, including Canadian rules on checking age and identity and preventing money laundering
- for legitimate purposes, such as security and fraud prevention
- where you have consented, such as for marketing emails and optional cookies
Placing cookies
5.1 Our Cookie Notice explains how we use cookies and the choices you have about them.
Sharing with trusted partners
6.1 Information is passed on only when necessary, to:
- payment partners such as Interac, PayPal and Trustly, to move your money
- verification partners who verify your identity, age and location
- service partners who host our site, send our emails, supply games or measure site use
- authorities, where the law requires it
6.2 Each partner may use the information solely for the specific job we assign.
6.3 We never sell personal information.
Keeping records
7.1 Your information is kept for the lifetime of your account.
7.2 Once your account closes, we keep it for the period required by Canadian money laundering and record-keeping rules. After that, we delete it or anonymize it.
Using your information
8.1 We use your information to:
- open and run your account
- confirm your identity, age and location
- handle your deposits and withdrawals
- run the safer play tools on our Play Responsibly page
- answer your emails
- detect fraud and irregular play
- send Promotions and Kamloops Rewards news, if you agree
- fix faults and improve our lobby
Securing your data
9.1 We use encrypted connections, restricted access and regular security checks to protect your information.
9.2 Protect your account by picking a strong password and keeping it to yourself.
Exercising your rights
10.1 You may request that we:
- send you a copy of all data we hold about you
- correct any inaccurate or outdated details
- delete any information we are not legally required to retain
- stop using your information for a purpose you object to, including marketing
10.2 Email your request to [email protected]. We verify your identity before we act on it.
10.3 Even if you ask us to delete your data, the law may require us to retain certain records. If so, we explain which records we keep and the reason.
Protecting minors
11.1 Our service is closed to anyone under 19.
11.2 If our checks reveal an account held by someone below that age, we close it and erase any data we have no obligation to keep. See our Age Policy.
Choosing your marketing
12.1 You receive marketing only after opting in. This preference can be changed in your account settings, and each promotional email ends with an unsubscribe link.
12.2 You will still get service messages on security, payments and your account.
12.3 Players on a break or in self-exclusion receive no marketing.
Contacting our privacy team
13.1 Send privacy questions or requests to [email protected]. Support is by email only.